KAMPALA
The Ministry of ICT and National Guidance has unveiled its Client Service Charter for FY 2025/26 to FY 2029/30, signaling a stronger commitment to transparency, efficiency, and citizen-centered digital service delivery. The Charter is designed to align with Uganda’s Digital Transformation Programme and ongoing public service reforms, setting clear standards for accountability and performance.
Dr. Aminah Zawedde, Permanent Secretary of the Ministry, emphasized that the Charter represents a shift from policy intent to measurable outcomes.
“This Client Service Charter is a deliberate decision by the Ministry to be measured and held accountable. We are moving beyond infrastructure development to focus on the quality, timeliness, and impact of the services we deliver,” she said.
The Charter integrates mechanisms for tracking progress, including service timelines, improved feedback systems, and evidence-based reporting.
Jane Kyarisiima Mwesiga, Deputy Head of the Public Service, underscored that the Charter’s value lies in its execution.
“Citizens must see visible improvements in how services are delivered. This Charter strengthens transparency, promotes professionalism, and reinforces trust between Government and the public,” she noted.
The Charter outlines the Ministry’s pledges across: ICT infrastructure development, Digital services expansion, Cybersecurity and data protection,Innovation and communication, National guidance and citizen engagement.
It also defines citizens’ rights and obligations, service access standards, and mechanisms for feedback and complaints.
In line with Uganda’s sustainability and digital transformation goals, the Charter will be distributed online via the Ministry’s website and official social media platforms, ensuring broad accessibility while reducing environmental impact.
